Free Shipping  /  Easy Returns  /  No Sales Tax  /  Gift Cards  /  Order Changes  /  Online Security  /  Privacy Policy  /  Our Email List  /  Need More Help?

 

Free Shipping

USA Orders

We offer free same-day USPS ground shipping! 

Carrier	Transit Time	Cost
Standard/Ground USPS	1-5 Business days	Free on all orders
2-Day Air UPS	2 Business days	Calculated at Checkout
Next-Day Air UPS	1 Business day	Calculated at Checkout

• Orders placed Monday through Friday by 12:00pm noon PST (excluding holidays) are shipped the same day.

• Orders placed after 12:00 pm noon PST Monday through Friday, or on holidays, are shipped the next business day.

• Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).

International Orders

Carrier	Transit Time	Cost
UPS Standard International	2-7 Business days	Calculated at Checkout
UPS Worldwide Expedited	2-5 Business days	Calculated at Checkout
UPS Worldwide Saver	1-3 Business days	Calculated at Checkout

 

Please note: You are responsible for any import duties and taxes on international orders per the specific customs regulations of your country. Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

 

In-Store Pickup

We offer In-Store Pickup as an option for our local customers. Select In-Store Pickup at Checkout and your items will be available immediately for pickup at our Hood River store. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order.

Easy Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 days of receipt for an online merchandise credit or refund, minus the shipping charges. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached and include a printout of your email invoice so we know who you are.  Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow two weeks from the time you mail your order for your return or exchange to be processed. We will email you once your return has been processed.

Please note all sale items are final sale and cannot be exchanged or returned

Returns should be sent along with your invoice to the address below:

Parts + Labour
Returns Department
311 Oak Street
Hood River, OR
97031

Tel. 541 387 2787

As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at the Hood River store. Any exchange or store credit will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 15 days of date of purchase for any non-sale items returned in their original condition.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

International orders are usually shipped the next business day.

No Sales Tax

We are based in Oregon and do not charge sales tax!

We accept the following forms of payment online:

Visa
Mastercard
American Express 

Gift Cards

Parts + Labour Gift Cards can be purchased and mailed to your friends and family and are available in any amount. You can order online here, or call or email the store to purchase your gift card and we will mail them to the recipient: 541 387 2787  info@parts-labour.com

Order Changes

We will be happy to make any changes to your order, if you contact us before it has been processed.

Online Security

Your credit card information and personal information is safe when purchasing with Parts-Labour.com. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. We do not store or have access to your credit card information. It is immediately encrypted and processed by your credit card company.

Privacy Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, special store events and other Parts and Labour news. Email addresses collected at Parts-Labour.com when signing up for the Email List are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please click “unsubscribe” at the bottom of any of our Email List emails and we will remove your name from our email list.

Login to Your Account

If you have created an account with us you can login here to view any previous orders and edit your shipping address. (There is also a login link at the top and bottom of each page on the site)

Need More Help?

Please contact us with any questions:

Store Phone 
541-387 2787

Email
info@parts-labour.com

Store Hours (Pacific Standard Time)
Monday to Saturday: 10am–6pm
Sunday: 11am–5pm